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Dominican Republic Florist - Frequently Asked Questions

  • What happens after I place an order?
  • We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, you need to tell us immediately.
  • Why do you need my phone number?
  • It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients' address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.
  • How do I check the status of my order, track my order?
  • Login to my http://www.flowers4dominicanrepublic.com account to track the status of your order or visit our customer service page.
  • How will I know when the flowers have arrived?
  • We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 24 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added orders@internetflorist.biz to your address book so that our e-mails do not arrive in the junk mail.
  • How do I modify or cancel my order?
  • Login to my http://www.flowers4dominicanrepublic.com account to modify your order or visit our customer service page. All changes must be 24 hours before delivery. After that time, we cannot guarantee there will be enough time for the changes you request.
  • What credit cards do you accept?
  • We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.
  • When will my credit card be charged?
  • We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.
  • Is it safe to give my credit card detail on the internet?
  • At Flowers for Dominican Republic we only use the very best in security for our online payments. We use PayPal for our online payments and as one of the largest payment processors in the world their security is top notch.
  • Will my contact information be kept confidential?
  • http://www.flowers4dominicanrepublic.com keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.
  • Can my order be delivered today?
  • Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.
  • Can I specify AM or PM deliveries?
  • Yes you can. For AM deliveries please make sure you order at least the day before. Please note we cannot guarantee exact hour deliveries. When making the order you will be advised of the period of AM and PM delivery. Please note that same day orders, it is not always possible to deliver AM due to busy schedules, so the delivery may take place PM.
  • Can I send flowers on Sunday and Public Holidays?
  • This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to choose another time or day.
  • Are there any additional charges when sending flowers?
  • The delivery costs are: Azua 37.50 USD, Bahoruco Neiba 37.50 USD, Bani Las Calderas 37.50 USD, Bani Matanzas 37.50 USD, Bani Sabana Buey 37.50 USD, Bani Villa fundacion 37.50 USD, Bayaguana 37.50 USD, Boca Chica Aeropuerto de Las Americas 27.50 USD, Boca Chica 27.50 USD, Dajabon 37.50 USD, Duarte San Francisco de Macoris 37.50 USD, El Seibo 37.50 USD, Espaillat Moca 37.50 USD, Guayacanes 27.50 USD, Hato Mayor 37.50 USD, Juan Dolio 37.50 USD, La Altagracia Higuey 37.50 USD, La Romana 37.50 USD, La Vega Constanza 37.50 USD, La Vega Jarabacoa 37.50 USD, La Vega 37.50 USD, Maria Trinidad Sanch Nagua 37.50 USD, Monseñor Nouel Bonao 37.50 USD, Monte Plata 37.50 USD, Montecristy 37.50 USD, Peravia Bani 27.50 USD, Puerto Plata 37.50 USD, Salcedo 37.50 USD, Samana 37.50 USD, San Cristobal 23.50 USD, San Cristobal Yaguate 23.50 USD, San Jose de Ocoa Ocoa 37.50 USD, San Juan 37.50 USD, San Pedro de Macoris San Pedro 37.50 USD, Sanchez Ramirez Cotui 37.50 USD, Santiago 37.50 USD, Santiago Rodriguez 37.50 USD, Santo Domingo Aeropuerto La Isabela 17.50 USD, Santo Domingo Alameda 13.50 USD, Santo Domingo Alamo 13.50 USD, Santo Domingo Alma Rosa 13.50 USD, Santo Domingo Arroyo Hondo 13.50 USD, Santo Domingo Avenida Independencia 13.50 USD, Santo Domingo Barrio Las Enfermeras 13.50 USD, Santo Domingo Barrio Puerto Rico 13.50 USD, Santo Domingo Bayona 13.50 USD, Santo Domingo Bella vista 10.00 USD, Santo Domingo Bello Campo 13.50 USD, Santo Domingo Brisa del Este 13.50 USD, Santo Domingo Buena Vista 13.50 USD, Santo Domingo Buenos Aires 10.00 USD, Santo Domingo Cabayona 17.50 USD, Santo Domingo Calero 13.50 USD, Santo Domingo Cancino 13.50 USD, Santo Domingo Capotillo 13.50 USD, Santo Domingo Centro Olimpico 10.00 USD, Santo Domingo Centros de los Heroes 10.00 USD, Santo Domingo Ciudad Agraria 13.50 USD, Santo Domingo Ciudad Juan Bosch 17.50 USD, Santo Domingo Ciudad Modelo 13.50 USD, Santo Domingo Ciudad Nueva 10.00 USD, Santo Domingo Ciudad Real 13.50 USD, Santo Domingo Ciudad Satelite 23.50 USD, Santo Domingo Ciudad Universitaria 10.00 USD, Santo Domingo Cristo Rey 13.50 USD, Santo Domingo Cuesta Hermosa 13.50 USD, Santo Domingo Don Honorio 13.50 USD, Santo Domingo Don Oscar 13.50 USD, Santo Domingo El Almirante 13.50 USD, Santo Domingo El Brisal 13.50 USD, Santo Domingo El Cachon 13.50 USD, Santo Domingo El Cacique 10.00 USD, Santo Domingo El Eden 13.50 USD, Santo Domingo El Faro 13.50 USD, Santo Domingo El Libertador 13.50 USD, Santo Domingo El Millon 10.00 USD, Santo Domingo El Rosal 13.50 USD, Santo Domingo El Tamarindo 13.50 USD, Santo Domingo Engombe 13.50 USD, Santo Domingo Ensanche Espaillat 13.50 USD, Santo Domingo Ensanche Isabelita 13.50 USD, Santo Domingo Ensanche Luperon 13.50 USD, Santo Domingo Ensanche Ozama 13.50 USD, Santo Domingo Ensanche Quisqueya 10.00 USD, Santo Domingo Evaristo Morales 10.00 USD, Santo Domingo Faro a Colon 13.50 USD, Santo Domingo Gazcue 10.00 USD, Santo Domingo General Duverge 10.00 USD, Santo Domingo Guachupita 13.50 USD, Santo Domingo Guaricano 13.50 USD, Santo Domingo Guerra 17.50 USD, Santo Domingo Hacienda Estrella 23.50 USD, Santo Domingo Haina 17.50 USD, Santo Domingo Hainamosa 13.50 USD, Santo Domingo Hato Nuevo 17.50 USD, Santo Domingo Herrera 10.00 USD, Santo Domingo Honduras 10.00 USD, Santo Domingo Invicea 13.50 USD, Santo Domingo Invimosa 13.50 USD, Santo Domingo Invivienda 13.50 USD, Santo Domingo Jardines del Sur 10.00 USD, Santo Domingo Julieta Morales 10.00 USD, Santo Domingo Km 28 23.50 USD, Santo Domingo La Agustina 13.50 USD, Santo Domingo La Caleta 23.50 USD, Santo Domingo La Cienega 13.50 USD, Santo Domingo La Cuaba 23.50 USD, Santo Domingo La Esperilla 10.00 USD, Santo Domingo La Fe 13.50 USD, Santo Domingo La Guayiga 17.50 USD, Santo Domingo La Julia 10.00 USD, Santo Domingo La Paz 10.00 USD, Santo Domingo La Venta 13.50 USD, Santo Domingo La Victoria 27.50 USD, Santo Domingo Las Americas 13.50 USD, Santo Domingo Las Caobas 13.50 USD, Santo Domingo Las Frutas 13.50 USD, Santo Domingo Las Palmas 13.50 USD, Santo Domingo Las Palmas de Herrera 10.00 USD, Santo Domingo Los Alcarrizos 23.50 USD, Santo Domingo Los Cacicazgos 10.00 USD, Santo Domingo Los Coquitos 13.50 USD, Santo Domingo Los Farallones 13.50 USD, Santo Domingo Los Frailes 17.50 USD, Santo Domingo Los Girasoles 13.50 USD, Santo Domingo Los Guandules 13.50 USD, Santo Domingo Los Maestros 13.50 USD, Santo Domingo Los Mameyes 13.50 USD, Santo Domingo Los Mina 13.50 USD, Santo Domingo Los Molinos 13.50 USD, Santo Domingo Los Peralejos 13.50 USD, Santo Domingo Los Pinos 13.50 USD, Santo Domingo Los Prados 10.00 USD, Santo Domingo Los Proceres 13.50 USD, Santo Domingo Los Restauradores 13.50 USD, Santo Domingo Los Rios 10.00 USD, Santo Domingo Los Rosales 13.50 USD, Santo Domingo Los Trabajadores 13.50 USD, Santo Domingo Los Tres brazos 13.50 USD, Santo Domingo Los Tres Ojos 13.50 USD, Santo Domingo Los Trinitarios 13.50 USD, Santo Domingo Loteria 13.50 USD, Santo Domingo Lotes y Servicios 13.50 USD, Santo Domingo Loyola 17.50 USD, Santo Domingo Lucerna 13.50 USD, Santo Domingo Mandinga 13.50 USD, Santo Domingo Manoguayabo 13.50 USD, Santo Domingo Maquiteria 13.50 USD, Santo Domingo Marbella 13.50 USD, Santo Domingo Maria Auxiliadora 13.50 USD, Santo Domingo Mata Hambre 10.00 USD, Santo Domingo Mejoramiento Social 13.50 USD, Santo Domingo Mendoza 13.50 USD, Santo Domingo Metaldom 10.00 USD, Santo Domingo Mi Hogar 13.50 USD, Santo Domingo Mil Flores 13.50 USD, Santo Domingo Milagrosa 13.50 USD, Santo Domingo Mirador del Este 13.50 USD, Santo Domingo Mirador Norte 10.00 USD, Santo Domingo Mirador sur 10.00 USD, Santo Domingo Miraflores 10.00 USD, Santo Domingo Miramar 10.00 USD, Santo Domingo Naco 10.00 USD, Santo Domingo Nigua 27.50 USD, Santo Domingo Olimpo 13.50 USD, Santo Domingo Pantoja 23.50 USD, Santo Domingo Paraiso 10.00 USD, Santo Domingo Parque del Este 13.50 USD, Santo Domingo Pedro Brand 27.50 USD, Santo Domingo Piantini 10.00 USD, Santo Domingo Pidoca 13.50 USD, Santo Domingo Ralma 13.50 USD, Santo Domingo Renacimiento 10.00 USD, Santo Domingo Sabana Perdida 13.50 USD, Santo Domingo San Carlos 10.00 USD, Santo Domingo San Felipe 17.50 USD, Santo Domingo San Geronimo 10.00 USD, Santo Domingo San Isidro 13.50 USD, Santo Domingo San Juan Bosco 10.00 USD, Santo Domingo San Lazaro 13.50 USD, Santo Domingo San Luis 17.50 USD, Santo Domingo San Souci 13.50 USD, Santo Domingo Savica 13.50 USD, Santo Domingo Simonico 13.50 USD, Santo Domingo Sol Naciente 13.50 USD, Santo Domingo Tropical 10.00 USD, Santo Domingo Tropical del Este 13.50 USD, Santo Domingo Urbanizacion Amanda 17.50 USD, Santo Domingo Urbanizacion Italia 13.50 USD, Santo Domingo Urbanizacion Maximo Gomez 13.50 USD, Santo Domingo Valiente 23.50 USD, Santo Domingo Villa Aura 13.50 USD, Santo Domingo Villa Carmen 13.50 USD, Santo Domingo Villa Consuelo 13.00 USD, Santo Domingo Villa Duarte 13.50 USD, Santo Domingo Villa Francisca 13.50 USD, Santo Domingo Villa Juana 13.50 USD, Santo Domingo Villa Liberacion 13.50 USD, Santo Domingo Villa Maria 13.50 USD, Santo Domingo Villa Marina 10.00 USD, Santo Domingo Villa Mella 13.50 USD, Santo Domingo Villa Olimpica 13.50 USD, Santo Domingo Villas Agricolas 13.50 USD, Santo Domingo Vista Hermosa 13.50 USD, Santo Domingo Zona Colonial 13.50 USD, Santo Domingo Zona Industrial de Herrera 13.50 USD, Valverde Mao 37.50 USD, Villa Altagracia 27.50 USD and Yamasa 37.50 USD.
  • Do the flowers come with a vase?
  • A vase is not included in the price unless specified in the product description. The vase may be different from the one shown in the example image.
  • How do I contact http://www.flowers4dominicanrepublic.com customer service if there is a problem?
  • Use my http://www.flowers4dominicanrepublic.com account to access your account and contact customer service. Alternatively, call our customer service department.
  • What are the most common problems with orders?
  • Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.
  • What happens if the recipient is not at home?
  • Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance
  • Changes
  • If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to orders@internetflorist.biz referencing your order number and the changes you wish to make.
  • How do I care for my flowers?
  • It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.
  • Are consumable products allergy free.
  • Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.
  • Will the Flowers be like the image on the website
  • The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc may change depending on availability on the day.
  • Will Extra Gifts (Add Ons) be same as described.
  • If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
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